Plumbing emergencies can strike at any time, so it is important to know what steps to take to limit the damage and resolve the situation as soon as possible. Here are four actions you can take right away.
1. Turn Off the Water Supply
In any plumbing emergency, the first thing you should do is switch off the water. You will find the stop tap, which controls your home's water supply, in a service cupboard if you live in an apartment. If you live in a house, the stop tap might be outside. Often, the stop tap and the water metre are located in the same place. Turn the stop tap clockwise to close off the water supply.
2. Find the Problem
It is helpful if you can work out where in your plumbing system the problem is located before you speak to a plumber. Follow the flow of water to find the area of pipework that is leaking or identify which drains are affected by a blockage. Knowing where the problem is located means you can give an emergency plumber the information they need to solve the problem.
Do not try to take any parts of your plumbing system apart. Dismantling plumbing and putting it back together is a job that is always best left to a professional.
3. Identify the Responsible Party
If you own your own home, you are responsible for fixing plumbing problems that occur inside it. However, many plumbing problems result from blockages in main sewer lines rather than in the pipes located inside your home. If the water supply or sewage flow on your street is disrupted, contact the local water company to let them know there is a problem with the local water system.
If you rent your property, your landlord is responsible for ensuring that the plumbing system works. Let them know what has happened before you call an emergency plumber. Some landlords prefer to work with certain plumbing companies, so it is always best to check with them before you call someone.
4. Get a Plumber to Fix the Problem
If you need to call an emergency plumber, you can find one by searching online. Always ask how much the call-out fee is before you arrange for a plumber to come to your home. The best plumbers are always happy to let customers know how much repairs are likely to cost.